Dear Patients,
Our current IT system is called EMIS and we use this for appointments, consultations and prescribing of medications. Unfortunately, EMIS will no longer be supplying Scotland and therefore we are about to undergo a major IT change and will be moving to Vision; our new IT system. We will be only the second practice in Scotland to make this change so far
This changeover is scheduled to take place from the 3rd October until the 10th October and during this time we will have limited use of any system – we will be able to view your medical record but will be unable to add to it until after the 10th October and the change has been made. During this time we will only be able to deal with medically urgent conditions/problems and prescriptions.
We understand this will have an impact on the appointments that we are able to offer and apologise in advance for any frustrations you may feel. We are working hard with NHS Tayside and our IT team to ensure this transition is as smooth as possible whilst maintaining urgent patient care.
Repeat medication requests can be made slightly earlier than planned if your normal request should fall in the above dates. Medication requests made during this period may take longer than the usual 48-hour timeframe.
As this will be an entirely new system for all the clinicians and staff to get used to, there will be periods throughout September where our routine appointments will be reduced to allow for preparation of this change and training on the new system.
We ask for your patience and understanding towards our staff as they will have less available appointments to offer.
We are hopeful the new Vision system will allow us to access better IT support and may provide opportunity for other digital health services in the future.
We are aware you may have questions, feedback or concerns surrounding this enforced change. We ask that you put this in writing to our Practice Manager Claire Todd. You can also request a telephone call which will be arranged out-with the training and preparation activities being undertaken. We will not be responding if comments are made on social media.
GP Partners
Perth City Medical Centre
3rd September 2024